Shipping policy
1. Processing Time
- All orders are processed within 2 business days (Monday–Friday, excluding holidays).
- You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Methods & Rates
For orders shipped within the United States, shipping rates are based on the order subtotal after discounts and before taxes and shipping fees. There is no weight limit.
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Orders under $29: Standard Shipping costs $6.50 USD; Fast Shipping costs $13.00 USD.
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Orders of $29 or more: Standard Shipping is free; Fast Shipping costs $6.50 USD.
Fast Shipping is a $6.50 USD upgrade over the applicable Standard Shipping rate.
Estimated delivery after dispatch: 2–5 business days for Standard Shipping and typically 2–3 business days for Fast Shipping.
Actual delivery times may vary due to carrier delays, weather, holidays, or other factors beyond our control.
3. Free Shipping
Orders of $29 or more after discounts and before taxes and shipping fees qualify for free standard shipping within the U.S., with no weight limit.
4. Delivery Timeframes
Total estimated delivery time = processing time (up to 2 business days) + transit time (2–5 business days with standard shipping).
Most customers receive their orders within 2–5 business days after shipment. These timeframes are estimates and are not guaranteed delivery dates.
5. Order Weight
There is no weight restriction on the rates or free standard shipping threshold above.
6. Order Tracking
Once your order ships, you will receive an email with a tracking number and a link to track your package online. If you have not received tracking information within a reasonable time, please contact us at service@carboucare.com.
7. Delays & Lost Packages
We are not responsible for delays caused by carriers, incorrect or incomplete shipping addresses, customs inspections, weather, or other events beyond our control.
If your package appears lost or significantly delayed, please reach out to us at service@carboucare.com and we’ll do our best to assist.
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