Shipping policy

1. Processing Time

  • All orders are processed within 2 business days (Monday–Friday, excluding holidays).

  • You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Methods & Rates (0–5 lbs)

We currently offer the following shipping options for eligible orders up to 5 lbs:

  • Standard Shipping

    • Rate: $4.90

    • Estimated delivery: 2–5 business days after dispatch

  • Fast Shipping

    • Rate: $8.90

    • Estimated delivery: typically 2–3 business days after dispatch

Actual delivery times may vary due to carrier delays, weather, holidays, or other factors beyond our control.

3. Free Shipping

We offer free standard shipping on qualifying orders:

  • Free Shipping Threshold:

    • Orders of $49 or more (after discounts, before taxes & fees) ship free via standard shipping for packages up to 5 lbs.

If your order does not meet the free shipping threshold, you can choose Standard ($4.90) or Fast ($8.90) shipping at checkout (for 0–5 lbs).

4. Delivery Timeframes

  • Total estimated delivery time = Processing time (up to 2 business days) + Transit time (2–5 business days with standard shipping).

  • Most customers receive their orders within 2–5 business days after shipment.

Please note that these are estimated timeframes and not guaranteed delivery dates.

5. Heavier Orders & Special Cases

  • The rates above apply to orders weighing 0–5 lbs.

  • For orders over 5 lbs or special shipments, shipping costs may be calculated at checkout or may require additional arrangements.

  • If there is any issue with the shipping cost for your order, our customer service team will contact you.

6. Order Tracking

Once your order ships, you will receive an email with a tracking number and a link to track your package online.
If you have not received tracking information within a reasonable time, please contact us at service@carboucare.com.

7. Delays & Lost Packages

We are not responsible for delays caused by:

  • Carriers

  • Incorrect or incomplete shipping addresses

  • Customs inspections

  • Weather or other events beyond our control

If your package appears lost or significantly delayed, please reach out to us at service@carboucare.com and we’ll do our best to assist.