Refund policy

Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unused or unworn, with tags, and in its original packaging.
A receipt or proof of purchase is also required.

How to Start a Return

To begin a return, please contact us at service@carboucare.com.
Return packages must be sent to the following address:

Consignee (First Name): BVBQGL
Consignee (Last Name): aybases
Country: US
State: CA
City: City of Industry
Address: 14271 Don Julian Rd.
Zip Code: 91746
Tel: +1 (626) 826-2802

If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at service@carboucare.com.

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong product, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized products (e.g., special or made-to-order items)

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards.

If you’re unsure whether your item is eligible, please contact us.

Exchanges

To get the item you want as quickly as possible, the best approach is to return the item you have and place a separate order once the return is approved.

Refunds

Once we receive and inspect your return, we will notify you of your refund approval status.
If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card company may also take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you still haven’t received your refund, please contact us at service@carboucare.com.